Hearing well is as powerful a means associated with communication and influence as to talk well. -John Marshall.
Listening is definitely an indicator of openness of thoughts. It prepares the ground for understanding and solving of issues. Hearing helps one gather and imbibe a wide array of information. A careful listener has the influence to enlist assistance of the all those who are part of the issue. No knowledge is added when one talks but listening adds new knowledge. Listening touches minds. A listener is a part of option, and never a part of problem. Words have zero meaning but people have, which can be grasped only when one listens. A witty maxim “A wise man hearing a fool will learn more than a fool listening to a wise man” points out clearly the importance of listening. Provision associated with two ears and one mouth to a human being symbolically explains the importance of hearing as double that of speaking.
The typical time spent on listening is 53% while that spent on writing, speaking and reading together 47%. Actually, all the training programs are usually centered on the latter and almost little on the former though it is critical and occupies a major chunk of communication.
The Importance of Hearing in Organizational Communication
While hearing is very important for inter personal interactions or social life, it is more important for all those running the organization while pursuing its goals. Organizations run not only on the rails of information with all varied dimensions, but also on the emotions and non-rational human angles. Grasp of full range of information and proper treatment of human expectations are possible with best listening only. One would decide on learning best listening skills only when he is convinced about the importance of listening. Now a discussion is tried on the importance of listening.
Meenakshi Raman and Prakash Singh (2006, pp. 90-91) have enumerated the benefits of hearing for the leaders and teams.
a) Listening helps know the organization.
b) Listening helps in making better procedures.
c) Listening mollifies complaining employees.
d) Listening is important of the achievement of the open-door policy.
e) Hearing helps to spot sensitive areas prior to they become explosive.
f) Hearing forms a bond of respect.
g) It increases accuracy, self-confidence and productivity.
h) Innovative options evolve through listening.
Listening helps one get fairly complete info, which is not the case with poor hearing. Poor listening acts like part of cloth with many holes in it. A problem with more than one dimension can be sorted out only when the information about all of the dimensions of the problem is taken. Full understanding of a problem is just one step from solving it. Listening is a tool for understanding. and determines the missing links of the issue. A solution based on half information would either fail to work or might not last longer.
Listening helps planning for future and formulating better policies. Listening gives clarity and accuracy in regards to the problem and also gives confidence to those involved. Try this technique of attentive hearing on all unresolved issues and find out the difference. Listen to all points and all parties to the problem and you would certainly see the solution instantly. If you’re ready to see more information regarding cinderella solution results take a look at our web page.
The listener can gather cues about upcoming problems from the way the presenters gesticulate or speak out their own minds. A discerning listener not only gets full information about the current problem but also enough signals about the upcoming problems. Due to full grasp associated with issues, efforts to solve problems could be launched much before the problem gets to be too unwieldy if one listens properly.
Listening gives non-verbal cues about the speaker’s original intention of the message. An attentive listener can make out the real and complete meaning of what the speaker is communicating. The particular speaker’s tone, facial expressions, gesticulations etc, which the listener can read very easily, would either confirm fully or contradict what the former says by mouth. This is why people would travel a large number of miles to communicate in face-to-face situation, though the same can be done upon phone or fax or videoconference. In the face-to-face communication where complete attentive listening is possible, not only the entire grasp of the problem is had but the attitude of the parties about the problem is also known to each other.
Listening establishes bonds of trust and regard. Problems and their solutions depend very much not only facts on genuine facts but also non-factual dimensions like emotions, respect, affection etc . Listening dissolves the defensive attitude of the other party. Active listening spawns regard in the other party and may relent in doubting. Listening makes worrying employees retrospect and soft towards the issue and listener. Listening, in such a way, reduces tensions. Even when no option would be found, the listeners are empathized with, since they perceive that every thing what should be done was done. Apart from this, listening motivates the loudspeakers to say goods things and take immediate actions on what the audience suggested.
Causes of Poor Listening
There are several and varied reasons for poor hearing besides lack of awareness that listening is essential.
Dan Bobinski, (Seven Deadly Sins of Not Listening http://www.hodu.com/not-listening.shtml) has summed up seven deadly sins that lead to poor listening. Filtering, second-guessing, discounting, relating, rehearsing, predicting, and placating contribute to poor hearing. Filtering refers to listener’s acceptance of what is palatable and rejection of what does not suit him. Second-guessing is looking out for hidden motives. Discounting is born of disrespect for the speaker and derides at the content. Relating is imbibing which has references towards the listener’s experience or background plus missing out the rest as useless. Practicing is being busy with thinking about things to say when the speaker finishes his point. Forecasting is thinking a lot ahead about an idea given by the particular speaker. Placating is agreeing with what everyone else says in order to avoid conflict, the effect of which is missing out understanding.
Similarly, Prof. Mathukutty ( 2001, pp. 68-72) has identified nine contributors in order to poor listening. They are
1) insufficient language
2) difficult physical conditions like external disturbances
3) non-serious listening
4) lack of interest
5) antipathy towards speaker
6) over-enthusiasm for speaker
7) lack of confidence
9) strong convictions about the topic
Prof. Asha Kaul has mentioned eight deterrents to listening process. Lack of interest, pride, preoccupation with self, shuttling between past and present, fear, preconceived notions, feeling that he already knows (familiarity trap), and stress.
We will discuss the most prominent reasons for bad listening in the following paragraphs.
Mismatch between thought speed and speaking speed: The mind (of any human being whilst he is listening) can process 400 words per minute whereas a human being may speak only about 125 words just. During this free time gap available to the particular listener’s mind, it wanders away into other topics since it has idle capacity and get distracted through the speaker’s topic. This is one of the reasons exactly why the mind wanders fast from one susceptible to the other.
Lack of awareness: While there are various and lots of training programs conducted for reading, writing and speaking, no training course is ever conducted for listening, which on an average constitutes a lot more than reading writing and speaking come up with in total communication time.
Mistaken perception that others would expect you to definitely solve their problems: It is a good erroneous belief that others would certainly speak to us only in expectation of some contribution and might solicit us to solve their issue. But a few may solicit a few help but majority want to talk about their feelings, achievement, grief, details etc . It is better to listen with an open up mind than turn a deaf ear.
Installation of filters: Communications come from different angles with different kinds of inputs. An individual neither has the capacity to absorb most nor is it useful to take everything that comes. Hence, an individual innately creates filters in his mind to attend to several and disregard some by rummaging through the information that comes. In the process of disregarding the presumably ineffective matter, he may turn ear for some useful information also.
Secondly, the filter has another form when the listener thinks that he knows the topic and nothing much is left to learn from the speaker. This condition is called closed- mindedness. In this condition furthermore, the listener fails to get what exactly is communicated. In such situation, he would only engage his mind in forming criticism or to deny the speaker’s opinions or framing his point as opposed to that of the speaker. It is how he misses the point.
Thirdly, the speaker may already have a viewpoint about the speaker. This condition is known as early evaluation. If it is a negative opinion, he would close his mind and skip the point. If he has a highly beneficial opinion, he may show over-enthusiasm to confirm his impression and thus may skip the point.
Fourthly, some individuals have a lower opinion about them and take any input as an attack on their weaknesses. They would not allow the information to come and remain busy in defending themselves.